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authors Wastell, D.G. and White, P.
year 1993
title Using Process Technology to Support Cooperative work: Prospects and Design Issues
source CSCW in Practice: An Introduction and Case Studies. pp. 105-126. Edited by Dan Diaper and Colston Sanger, London: Springer-Veriag
summary CSCW is a diverse and eclectic field. The theme which unifies CSCW is the question of group coordination, how it is achieved as a social phenomenon and how it may be actively assisted by computer-based support. The nature of these social processes are variously discussed in many of this book's other chapters. The issue of what is "true" CSCW and what is not is a contentious academic issue. Support for non-routine "professional" work such as collaborative writing would be widely accepted as a paradigm of CSCW (see, in particular, Sharples, Chapter 4; Gilbert, chapter 5; and Diaper, Chapter 6). Electronic mail, however, does not count for some as CSCW, because it is "not really tuned (or tunable) to the needs of the work group" (Greif, 1988). Technologies which support routine work would appear to fall into a particularly controversial category. Traditional office automation systems come under this heading.
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