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id 20e8
authors Cavallin H, Martin W M, Heylighen A
year 2005
title THIS IS NOT A CAUCUS RACE. OR WHY UPGRADES IN GUIS WILL (NOT NECESSARILY) MAKE USERS (INSTANTLY) MORE PRODUCTIVE
source SID 2005, Proceedings of the 4th Social Intelligence Design Workshop, Stanford University, March 2005 (CD Rom)
summary In this paper we discuss the impact that upgrading applications may have across different users, using for this purpose the case of GUI improvements to a market leading drafting application. Our findings show that even though there are improvements in productivity that can be associated with the changes to the GUI, these improvements will not necessarily affect evenly all users, suggesting an interaction between the level of expertise and variations in productivity.
keywords software evaluation, problem solving, reliability, absolute benchmarking, commercial CAD software, upgrading
series other
type normal paper
email ann.heylighen@asro.kuleuven.ac.be
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last changed 2005/04/01 11:24
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