||Clayton, M., Johnson, R., Song, Y and Al-Qawasmi, J.
||Delivering Facility Documentation using Intranet Technology
||Digital Design Studios: Do Computers Make a Difference? [ACADIA Conference Proceedings / ISBN 1-880250-07-1] Québec City (Canada) October 22-25, 1998, pp. 240-253
||Intranet technologies present new opportunities for delivering facility documentation for use in facility management. After
the design stage, building documentation is reused to support
construction and then facility operation. However, a common
perception is that construction documents and as-built drawings
are less than optimal for reuse to support operations. We have
conducted a study of facility management processes and the
information content of facility documentation in the context of information technologies that are emerging into the marketplace. The
study provides guidance for facility managers who are implementing and fielding new information technology systems. A
better understanding of information needs during operations may
also help designers to better structure their own documents for
An analysis of documents that are used throughout the life
cycle of facilities has led us to a characterization of operations
documents that are distinct from design drawings, record drawings or as-built drawings. From an analysis of facility management processes, we have identified different roles for facility documentation in those processes. Facility documentation may be
used as a resource, as input, or as output. Furthermore, from
interviews of facility management personnel, we identified facility
information that was rated high in importance and low in satisfaction that might be targeted when implementing a facility information system. We prepared software demonstrations that show
how the information may be extracted from drawings, entered
into databases and then retrieved via Web and CAD interfaces.
We suggest that operations documents consist of a variety of
information types and require several kinds of information tools,
including databases, CAD drawings and hypertext. Intranet technologies, databases and CAD software can be integrated to
achieve facility management systems that address shortcomings
in current facility management operations. In particular, intranet
technologies provide improved accessibility to information for facility management customers and occasional users of the systems.
Our study has produced recommendations based upon utility
and ease-of-implementation for delivery of information from the
design team to the owner, and among personnel during operation of the facility.
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